FAQs
I’M NOT AN ARCHITECT OR DESIGNER, DOES IT MATTER?
Not at all. We look at the city from an architectural point of view, but without people, a city is just space. Our focus is on the people living in it and shaping it. These tours are for the general audience. No archispeak, but also no tulips or wooden shoes. We promise!
CAN I MAKE CHANGES TO THE TOUR?
Cityloop tours have a fixed route and schedule, but everything is adaptable. In that case just send us a mail with your wishes, and we’ll see make a tailor-made tour for you. For fully customizable programmes, please contact our partners at architour.
CAN YOU PICK ME UP FROM MY HOTEL?
Of course! If it’s within 10 minutes walking from the agreed upon starting point, that’s totally fine.
ARE BIKES INCLUDED IN THE TOUR?
No, you have to rent them yourselves. Most hotels have bikes themselves, so ask your concierge. If need be, we can help you find addresses close to where you stay for rental places.
WHAT KIND OF SHOES DO YOU RECOMMEND WEARING?
The ones you enjoy the most! Keep in mind that a tour is at least 2 hours, so pick a pair you can stand and walk on for that period of time.
MY QUESTION IS NOT IN THIS LIST
Aren’t you full of questions! Send us a mail to info@cityloop.nl and let’s talk about it.
WHAT IF IT RAINS?
Welcome to the Netherlands – the country where everybody always complains about the weather, but then deals with it anyway! We go ahead with the tour, even if it’s raining cats and dogs. Please dress accordingly, so have good walking shoes, an umbrella and (in summer, which does exist even in the Netherlands) sunscreen at hand.
WHAT IF I’M RUNNING LATE?
It can happen to the best of us. Call us to let us know, we’ll wait for you.
CAN I BOOK A TOUR IN ANOTHER LANGUAGE?
Sure - after all, the Dutch are famous for their knack for languages. Our public tours are in English, Dutch, German, French, even Italian! Looking for another language? Let us know and we’ll see if we have a guide available who speaks your lingo.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The regular ones: Visa, Mastercard, American Express, iDeal, you doing the dishes.
HOW DO I CANCEL/CHANGE AN ORDER I JUST PLACED?
You can cancel or change your booking by phone or mail up to 48 hours before the tour starts. Give us a call between 9.00 and 18.00 (European time) or send your mail to info@cityloop.nl.